First Aid Training Co-operative aim to provide the best training possible, whatever course you have chosen to do with us. These terms and conditions aim to ensure that you (the client) understand the booking procedure and what happens in the event of unforeseen circumstances arising.

We look forward to welcoming you or your colleagues onto the course!

COVID-19 Mitigation Measures

We are committed to demonstrating best practice in everything we do, including in measures aimed at reducing the risk of spreading viruses responsible for diseases such as Covid-19.  

Viruses such as Covid-19 are primarily spread between people in close contact, most often via inhaling small droplets in the air produced by coughing or sneezing, or via touching a contaminated surface and then touching the face.  A first aid training course requires a group of people to be in close proximity throughout, so is an activity that carries an inherent risk. 

By completing this registration process, you as a learner confirm that you have read and understood, and agree to the following points: 

Please be aware that we cannot be held responsible for providing a replacement course, or refund of your course registration fee if you cannot attend the course at late notice due to being ill or unable to attend for any reason. We strongly recommend taking out insurance covering course registration cancellation if this is of concern to you.

General Terms For All Courses:

In line with First Aid Training Co-operative’s Environmental Policy, all correspondence where possible will be carried out electronically or by telephone. Please notify us at the time of booking if you would rather receive paper correspondence.

Bookings must be paid in full before the course begins; this will usually happen as part of the booking process on our website.  You are responsible for ensuring that your course booking is paid for in time. If a third party is paying for the course on your behalf, please ensure that they do so.  Your certificate cannot be issued until full payment has been made. 

Once payment has been received by First Aid Training Co-operative, a booking confirmation will be sent, followed by full course information in the week prior to your course.

You understand that alterations can be made to a confirmed booking, subject to the following conditions:

Course registrations that are cancelled more than 28 days in advance of course start date will be refunded via BACS, minus 25% of the fee.

Course registrations that are cancelled 14-28 days in advance of course start date will be refunded via BACS, minus 50% of the fee.

Course registrations that are cancelled less than 14 days before the course start date will not be refunded. First Aid Training Co-operative takes no responsibility for making alternative arrangements.

Changes to a course registration can be made at no cost up to 14 days before the course start date, after which time they will be treated as a cancellation.

First Aid Training Co-operative endeavours to work hard for its clients however, and every effort will be made to accommodate your needs where possible.

All courses have a minimum number of clients required to run. If this minimum number is not reached 7 days before a public course start date, you will be notified by First Aid Training Co-operative and offered an alternative date or a full refund.

First Aid Training Co-operative reserves the right to cancel any course at any time. A reason for this may be unforeseen circumstances such as road or resort closure, extreme weather conditions, serious illness etc. Should this ever happen, First Aid Training Co-operative will arrange an alternative date with the course organiser.

Should The First Aid Training Co-operative Ltd have to cancel a course for either of the above reasons, we will not be liable for any additional losses incurred.

Unless otherwise stated, The First Aid Training Co-operative Ltd does not provide food, drink or accommodation during a course, unless otherwise stated. You are responsible for your own welfare in this respect.

Full information will be provided about what equipment is required for each course. Please consider any advised extra equipment for specifically tailored courses.

The First Aid Training Co-operative Ltd reserves the right to prevent you from taking part, or cancel the course without refund if it is deemed by The First Aid Training Co-operative Ltd’s representative that you are inappropriately or dangerously dressed or equipped.

The First Aid Training Co-operative Ltd cannot accept any liability in respect of loss or damage, during any course, to your personal clothing, belongings or equipment.

You are expected to behave in a safe and suitable manner during the course. The First Aid Training Co-operative Ltd reserves the right to prevent you from taking part, or cancel the course without refund if it is deemed by The First Aid Training Co-operative Ltd’s representative that you are behaving dangerously or unsuitably.

We like to take photos of participants on our courses and these photos may then be used for marketing purposes, both on line and in print. Please advise The First Aid Training Co-operative Ltd’s representative on the day if you would rather not appear in any photography.

Course Participation:

You will be required to take a full and active part in all First Aid courses. The First Aid Training Co-operative Ltd’s First Aid courses have a large practical element. They involve standing, kneeling, lying down, rolling over, demonstrating CPR techniques and occasionally sitting still, amongst other things.

The First Aid Training Co-operative Ltd has an open access to learning and assessment policy. If you feel you may need special considerations in place, in order to complete the course, please let us know before the course start so that we can make arrangements.

Certificates:

Certificates will be emailed to you approximately 14 days after course completion and only once the course fees have been paid in full by the course organiser. Please check you Spam or Junk mail if it does not arrive.

Re-issue of Certificates:

Your certificate is available to download at any time from our Learner Management Portal which is accessible from our website or your course registration confirmation email. 

Our Policies:

Our company policies are all available on request.  Please contact the Office using the details above.

Data Protection and GDPR 2018:

The personal data you enter as part of registration for your first aid course booking will be kept for the life of your certification, and only used for official certification and requalification purposes when required.  If you have a complaint about our use of your data, you can contact the Information Commissioners Office.  We will never pass your email or other data on to other organisations other than for the certification of courses.

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